Managing and Troubleshooting File Uploads in the Touchpix App
Uploading and managing files in the Touchpix app is crucial for smooth operations, particularly during events. This guide provides an overview of features to check upload statuses, retry failed uploads, and troubleshoot common issues such as stuck or pending uploads.
Overview of Upload Management Features
The Touchpix app includes a dedicated upload manager that helps you track and manage your file uploads efficiently. You can:
View the status of all files (pending, successful, or failed uploads). Retry or re-upload files stuck in the upload queue. Reupload reprocessed videos to ensure your web gallery reflects the latest updated versions.
All these steps should be taken in a particular order, to avoid doing extra work. This order consists in:
Network speed test (at least >15Mbps)
Check "manage uploads" screen and re-upload all files
Reboot the device
Disconnect from WiFi, close app, wait two minutes and reconnect everything back
Reset network settings, as a last resort.
Steps to Check Upload Status
Open the Touchpix app.
Navigate to Settings > Manage Uploads.
Here, you can monitor the status of all uploads: - Pending uploads: Files waiting to be processed. - Successful uploads: Files already uploaded to the cloud. - Failed uploads: Files that encountered issues during upload.
Troubleshooting Pending or Stuck Uploads
If uploads get stuck or remain pending, try the following solutions:
General Steps
Make sure your internet connection is stable and has sufficient upload speed. (Recommended: at least 15-20 Mbps).
Keep the app open and on screen throughout the upload process.
Ensure the device is connected to a stable WiFi and not on sleep mode during uploads.
Reboot your device and repeat step 2.
Stuck Uploads Resolution
If uploads stay stuck despite a good internet connection:
Disconnect from WiFi.
Close the Touchpix app entirely.
Wait for approximately two minutes.
Reconnect to WiFi.
Reopen the app and leave the queue page open to allow pending uploads to process.
Retrying or Clearing Failed Uploads
To manage and retry uploads:
Open Settings > Event Management > Manage Uploads.
Identify failed or pending items.
Tap Re-upload All to retry.
Alternatively, clear the queue for specific failed or pending items and manually retry uploads.
Tips to Prevent Upload Issues
Network: Use a high-speed, stable internet connection. Check speed via Settings > Advanced Tools > Network Speed Test.
File Size: For events with high-upload demands, consider reducing file size by lowering video quality or simplifying overlays and effects.
Event Usage: During busy events, delay uploads until better network connectivity is available.
Recap
By using the tools and steps outlined above, you can effectively monitor and manage uploads in the Touchpix app, resolve common issues, and ensure a seamless experience for your event.