How Can I Cancel My Touchpix Subscription?
Canceling your Touchpix subscription can vary depending on how and where you purchased it. Below, you'll find a comprehensive guide covering cancellation steps for both website-based and app-based subscriptions, along with solutions to common issues.
Cancelling via the Touchpix Website
If you purchased your subscription directly through the Touchpix website, follow these steps to cancel it:
Log in to your account at Touchpix.com.
Navigate to the 'My Account' section and then click on 'Subscriptions'.
Identify the subscription you'd like to cancel and click 'View'.
Locate the 'disable automatic renewal' button and click on it
Complete the steps.
Cancelling via the Apple App Store (iOS)
If your subscription was purchased via your iPhone or iPad, follow these instructions to cancel through the Apple App Store:
Open the 'Settings' app on your iOS device.
Tap your name/photo at the top of the menu.
Go to 'Subscriptions' and select 'Touchpix'.
Tap the 'Cancel Subscription' button located at the bottom of the screen. - If the cancel button is not visible, your subscription has already been canceled.
For further assistance managing in-app purchases, you can contact Apple Store support via Apple Store Support. For details on Apple’s refund policy, visit Apple’s refund policy.
Cancelling and Re-Subscribing on a Different Platform
To switch from an Apple-based subscription to a cross-platform MultiPass subscription, you'll need to cancel your current subscription first and then repurchase via Touchpix.com. Subscriptions purchased on Touchpix.com allow access to both Apple and Android devices.
For Apple, follow the cancellation steps under the "Apple App Store (iOS)" section above.
Once cancelled, log into Touchpix.com and purchase a subscription under the "Shop" section. Use an email you can easily access for multi-platform use.
Dealing with Unresolved Issues
Missing Cancellation Options
If you can't find the option to cancel your subscription via the above methods:
Confirm your subscription status in the 'My Account > Subscriptions' section on Touchpix.com.
For website-based subscriptions, check if the subscription is already inactive (this might explain the missing cancellation toggle).
Contact Touchpix customer support for further help if the problem persists.
Refund Requests for Unintended Renewals
Refunds for digital purchases are not offered. Ensure that auto-renew is disabled before the start of your new billing cycle. Refund policies differ by platform: check Apple’s refund policy for App Store purchases or contact Touchpix support for website-based subscriptions.
If you encounter billing despite cancelling, contact the respective support (Apple for in-app purchases, Touchpix for website purchases).
Additional Resources
For more detailed instructions, visit the official Touchpix knowledge base: Cancel Subscription Guide.